LeadOrigin CRM Terms of Service
Last updated: July 30, 2026
These Terms govern your use of LeadOrigin CRM, the application at app.leadorigin.com, provided by LeadOrigin, LLC (“LeadOrigin”, “we”, “us”). By creating an account or using the service, you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to bind it, and “you” means that company.
1. The service
LeadOrigin CRM is a customer relationship management application for sales teams. It stores your leads and contacts, sends and receives email and text messages, syncs with Gmail and Google Calendar if you connect them, and automates follow-up sequences you configure.
We may change, add, or remove features. If we materially reduce a feature you rely on, we will give you reasonable notice.
2. Your account
You must be 18 or older and provide accurate registration information. You are responsible for your account credentials, for all activity under your account, and for your team members’ use of the service. Tell us promptly at [email protected] if you suspect unauthorized access.
An organization administrator can invite, remove, and set permissions for members. Members added to your organization act under your control, not ours.
3. Fees, trials, and cancellation
- New organizations get a free trial of 14 days. No card is required to start.
- After the trial, continued use requires a paid subscription, billed per active seat, in advance, on a recurring monthly basis through our payment processor, Stripe.
- Your seat count adjusts as you add or remove members, and charges adjust accordingly at the next billing cycle.
- Fees exclude taxes; you are responsible for any applicable taxes.
- You can cancel at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period, and you keep access until then.
- Fees already paid are non-refundable, except where required by law or where we cancel your subscription without cause.
- If payment fails, we may suspend access after notice and a reasonable grace period.
- We may change prices with at least 30 days’ notice before your next renewal.
4. Your data
You own your data. Leads, contacts, messages, files, and everything else you put into LeadOrigin remain yours. You grant us only the license needed to host, process, transmit, back up, and display that data in order to provide the service to you.
We do not sell your data, do not use it for advertising, and do not use it to train artificial intelligence or machine learning models.
You can export your leads from the app at any time as a CSV file, and you can request a complete copy of your organization data by emailing [email protected]. After termination, you have 30 days to request that copy before we delete your data. Our handling of personal information is described in the Privacy Policy.
Your responsibility for the data you upload. You confirm you have the right to store and process the contact information you put into LeadOrigin, and that doing so complies with the privacy and marketing laws that apply to you.
5. Acceptable use
You may not use LeadOrigin to:
- Send unsolicited commercial email. LeadOrigin is for corresponding with leads and contacts who have a business relationship with you or who have consented to hear from you. Cold emailing purchased, scraped, or harvested address lists is prohibited.
- Send text messages without consent, or ignore opt-out requests. Recipients who reply STOP must be honored, and the service enforces this automatically.
- Operate an email-warming, deliverability-manipulation, or reputation-inflation service, or send mail designed to game spam filters.
- Send spam, chain messages, phishing, or deceptive content, or forge sender information.
- Upload malware, or attempt to breach, probe, overload, or disrupt the service or its infrastructure.
- Reverse engineer, resell, sublicense, or white-label the service without our written permission.
- Use the service to store or transmit data you are not legally permitted to hold, including regulated health, financial, or government-identification data unless we have agreed in writing.
- Use the service for anything illegal, or in violation of the terms of any third-party service it connects to, including Google’s and Twilio’s.
You are responsible for complying with the laws that govern your outreach, including the CAN-SPAM Act, the Telephone Consumer Protection Act, and any equivalent law where your recipients are located. Every message you send through LeadOrigin is sent on your instruction and in your name.
We may suspend or terminate accounts that violate this section, with notice where practical and immediately where the violation risks harm to recipients, to other customers, or to our standing with Google, Twilio, or the carriers.
6. Third-party services
LeadOrigin connects to services we do not control, including Google (Gmail and Calendar), Twilio (text messaging), and Stripe (payments). Your use of those services is governed by their own terms and privacy policies. We are not responsible for their availability, and a change or outage on their side may affect features that depend on them.
Connecting your Google account is optional and revocable at any time, from LeadOrigin or from your Google account settings.
7. Availability and support
We aim to keep the service available but do not promise uninterrupted operation. We may take it down for maintenance, with advance notice where practical. Support is provided by email at [email protected] during normal business hours.
8. Confidentiality
Each party will protect the other’s non-public information with at least reasonable care and use it only to perform under these Terms. This does not apply to information that is public, independently developed, or lawfully received from someone else.
9. Intellectual property
The service, its software, and its branding are ours and remain ours. These Terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription, and nothing more. Feedback you send us may be used freely, without obligation to you.
10. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT ANY MESSAGE WILL BE DELIVERED.
11. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
These limits do not apply to your payment obligations, to either party’s indemnification obligations, or to liability that cannot be limited by law.
12. Indemnification
You will defend and indemnify us against claims arising from your data, your use of the service, your messages to recipients, or your violation of these Terms or applicable law. We will defend and indemnify you against third-party claims that the service infringes their intellectual property rights.
13. Termination
You may stop using the service and cancel at any time. We may suspend or terminate your access if you materially breach these Terms and do not cure the breach within 15 days of notice, or immediately for a violation of Section 5. On termination, your right to use the service ends and the export window in Section 4 begins.
14. Changes to these Terms
We may update these Terms. For material changes we will give at least 30 days’ notice by email or in the app. Continuing to use the service after the change takes effect means you accept the new Terms.
15. Governing law and disputes
These Terms are governed by the laws of the State of Texas, without regard to conflict of law rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Harris County, Texas.
16. General
These Terms, with the Privacy Policy, are the entire agreement between us and supersede prior discussions. If a provision is held unenforceable, the rest stands. Neither party may assign these Terms without the other’s consent, except in a merger or sale of substantially all assets. Failure to enforce a provision is not a waiver of it.
17. Contact
Questions about this policy or your data: [email protected]