Senior Manager Customer Success

Careers > Senior Manager Customer Success

Come join one of the fastest growing Digital Marketing Agencies in the country!

LeadOrigin is a specialized marketing agency focused on providing digital transformation and data intelligence services to SMBs around the globe. Our founders are award winning leaders known for creating lasting solutions to complex problems. With LeadOrigin, they’re redefining what it means to digitally market a business or product. Utilizing a solidified experience in technology, marketing, and entrepreneurship, they are able to swiftly resolve key marketing deficiencies for clients then work off that to execute a more focused strategy creating lasting value in the process. 

We work hard as a team to create a tailored approach for businesses of all sizes across various industries in order to increase sales, maximize customer satisfaction, and take the guesswork out of advertising on digital platforms.

Job Description

LeadOrigin is seeking an experienced leader to develop our Customer Success engine. The Senior Manager will develop a repository of client information and data for Creative teams to use as they execute our clients’ vision. Leveraging client satisfaction and performance KPIs, this position will proactively identify areas of opportunity for clients to support sustainable growth. In addition to serving as the resident expert on our clients, the Senior Manager will provide direction and a strategic perspective to bolster the CS team’s raw talent.

Job Responsibilities

  • Manage, train, and develop a team of Customer Success Managers to independently manage a book of business
  • Develop and implement strategies for customer retention in collaboration with the Sales and Marketing teams.
  • Collaborate with clients to understand their needs, goals, and challenges, and develop solutions to meet those needs. 
  • Monitor and analyze customer feedback and metrics to identify areas for improvement and implement changes as necessary.
  • Serve as a liaison between clients and internal teams to ensure effective collaboration.

Qualifications

  • Strong business acumen to penetrate different industries
  • Possesses high EQ for navigating a variety of organizational structures
  • Leverages technology to capture customer insights and behavior

Education and Experience:

  • Bachelor’s degree in Marketing, Business Administration, or related field (not required)
  • +3 years Management experience and a track record of mentoring early career employees

Benefits

  • Generous Health & Dental Company Contributions
  • Generous Company Holiday & PTO Policy
  • New Company Macbook and Full Workstation
  • A Collaborative Team-Based Work Environment!

Reviews
What our Clients Say

Sofia Morales
Sofia Morales
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We appreciate all the work LeadOrigin has done for us. They designed and have been managing our company’s website and we could not be happier with the amazing work they have continously provided us.
Grace Parrish
Grace Parrish
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We've had a terrific experience with LeadOrigin! Our online sales have more than doubled since they started running our Google ads.
Dexter Robertson
Dexter Robertson
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We are beyond pleased with our experience with LeadOrigin. The team here has been such a great asset to our company and has contributed deeply to our companies growth.
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Ellis Walker
Ellis Walker
November 6, 2023
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Catherine Marks
November 5, 2023
John Walker
John Walker
October 22, 2023
Jacqueline Ulrich
Jacqueline Ulrich
October 21, 2023
Jennie Reis
Jennie Reis
October 17, 2023
Dawn Sims
Dawn Sims
October 16, 2023
We got a website from the LeadOrigin team, and they delivered an attractive, user-friendly website. From the content to the design of the pages and development. Everything was so fast.
Laura Schilling
Laura Schilling
October 1, 2023
David Quinones
David Quinones
September 27, 2023
The design services provided exceeded all expectations, we had a full brand guide created and after a little back and forth. We were able to have something we never seen before!
Alice Smith
Alice Smith
September 25, 2023
The paid advertising campaign LeadOrigin executed for us has driven so much traffic and conversions. The team definitely has expertise in campaign optimization.
Professional Digital Marketing Team in Discussion.
Team Members
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Average Client ROI
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Revenue Generated
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Leads Generated
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Senior Manager Customer Success